FAQs
FAQs
1. Is there a charge for adults?
We allow one adult free with each paid child admission. Additional adults are $5 +tax.
2. Can I drop off my children to play at Boomerang?
All children must be supervised by an adult or person 18 years of age or older. Parents and caregivers must stay on the premises. You are responsible for your child/children at all times. No drop-offs. We do not provide daycare services.
3. Are adults allowed to play?
Adults are not allowed to play in our facility, although they are encouraged to assist their children in our play structures. Please follow the weight and height restrictions posted on each attraction.
4. How long can my child play?
Admission is good for the entire day. You also have the option to leave for lunch or naptime and return later in the day for some more fun.
5. Are socks required?
Yes, we require everyone, including adults, to wear socks in our play area for health and safety. We offer socks for sale in case you forget to bring them.
6. Can I bring outside food?
We do not allow any outside food in our play area; however, we allow re-entry on the same day if you wish to leave for lunch and come back. Your admission is good for the entire day. You can also order pizza, wings, or chicken nuggets from us. Please allow about 30 to 45 minutes for your food to arrive.
7. Can I enter the play area without signing a waiver?
You must sign a waiver before entering our play area.
8. How often do you sanitize your play equipment?
At Boomerang, we are committed to the health and safety of our guests and employees. We have worked diligently to enhance our health and safety and cleanliness standards. These protocols and guidelines will be updated based on evolving industry standards and methodologies and public health and governmental directives.
9. Is there free Wi-Fi available?
Yes, we offer Free Wi-Fi service to our guests. Please ask for login information at the front desk.
MEMBERSHIP FAQs
1. HOW MANY TIMES CAN I VISIT WITH A MEMBERSHIP?
You can visit the park once a day for unlimited playtime per day.
2. DOES MY MEMBERSHIP HAVE BLACKOUT DATES?
No, we do not have any blackout dates for memberships unless there is a special event in the park. Memberships do not include admission to Birthday Parties. We reserve the right to close the park for private events, and the dates will be posted on our website and on our social media pages in advance.
3. HOW DO I ACTIVATE MY MEMBERSHIP?
To activate the membership, a legal guardian or parent will need to fill out the Membership Agreement, sign a waiver, present a government issued photo ID and place a form of payment on file. You can do this in the park or complete the process online.
4. DOES EVERYONE IN MY FAMILY NEED A MEMBERSHIP?
Yes, each membership is on an individual basis. In order to play, each member of your family will require their own membership. Memberships are non-transferrable, and you cannot share your membership with anyone.
5. CAN I USE MY MEMBERSHIP TO PARTICIPATE IN A BIRTHDAY PARTY?
No, you cannot use your membership to attend a birthday party.
6. DO I HAVE TO SIGN A WAIVER?
Yes, everyone who is entering the play area must have a valid waiver on file and be checked in at the front desk (including non-participants). Guests must be 18 years or older and present a government issued photo ID to sign a waiver. If you are under 18 years old, a waiver must be signed by a parent or legal guardian. In most cases, waivers remain valid for one year.
7. WHEN WILL I BE BILLED FOR MY MEMBERSHIP?
You are billed every 30 days on the calendar date of your activation. For example, if you activate your membership in the park on November 11th, your card will be charged on the 11th of each month after.
8. CAN I PAY CASH FOR MY MEMBERSHIP?
Monthly memberships require a valid credit or debit card. Cash payments and gift cards of any kind are not accepted for the recurring program.
9. WHEN DOES MY MEMBERSHIP EXPIRE?
Your membership never expires. You may cancel at any time after making your 12th payment and at least 10 days before your next payment.
9. HOW QUICKLY DOES A MEMBERSHIP BECOME ACTIVE AFTER I SIGN UP?
The first time you visit the park, your membership will become active. You must visit the park in order to activate your membership if you have registered online.
9. CAN MEMBERSHIPS BE PURCHASED AT THE PARK?
Yes, memberships can be purchased at the park.
9. HOW DO I CANCEL MY MEMBERSHIP?
You may cancel your membership at any time after making your 12th payment, and at least 10 days before your next payment.
Party FAQs
1) How can my guests and I feel safe by hosting our birthday party at Boomerang?
We understand your safety concerns. We strive to provide you and your party guests with the most memorable party experience. We are implementing the following protocols to help us keep our guests safe and offer a fun environment:
• To help facilitate a touch-less check-in process, we require all waivers to be completed online using your device.
• Guests are encouraged but not required to wear face masks.
• Social distancing signage around the facility. Parents are encouraged to assist us in maintaining social distance.
• Additional touch-less hand sanitizer stations around the facility.
• Dedicated staff members will clean and disinfect all high-touch surfaces using an EPA-approved, high-grade disinfectant that effectively combats the spread of the COVID-19 virus.
• Scheduled fogging of our entire facility.
• Guests are encouraged but not required to wear face masks.
• Social distancing signage around the facility. Parents are encouraged to assist us in maintaining social distance.
• Additional touch-less hand sanitizer stations around the facility.
• Dedicated staff members will clean and disinfect all high-touch surfaces using an EPA-approved, high-grade disinfectant that effectively combats the spread of the COVID-19 virus.
• Scheduled fogging of our entire facility.
2) Can I book a party on your website?
Yes, you can book your party online under the “Birthdays and Events" tab. Alternatively, you can call us during our business hours or stop by to reserve your party in person.
3) Do you only cater for Birthday parties?
We cater not only for Birthday parties but for all your celebrations. We have various packages, and we also offer private parties before and after our regular business hours.
4) Do you require a deposit to reserve a party?
A 50% deposit is required to make a reservation; we accept all major credit cards or cash only.
5) What is your refund policy?
If you cancel your party:
30 days before the party date- full refund
29 to 8 days before the party date
– no refund, but you can reschedule to a future date; however, rescheduling will not reset the 30-day refund period.
7 days before the party date – no refund, no reschedule.
30 days before the party date- full refund
29 to 8 days before the party date
– no refund, but you can reschedule to a future date; however, rescheduling will not reset the 30-day refund period.
7 days before the party date – no refund, no reschedule.
6) Can I bring my own food & decorations?
Birthday cake, cupcakes, and dry snacks such as chips, chex mix, goldfish, pretzels, etc. are the only outside food permitted, as well as certain decorations. For specific requirements on decorations, please talk to a Boomerang Manager. Please note that confetti and glitter are prohibited. A $75 outside food fee is applied if you wish to bring outside food. Except for pizzas and ice cream, these will have to be ordered through us regardless of the outside food fee.
7) Can I invite extra children than your package allows?
Absolutely, each additional guest is $20 +tax per.
8) Do you allow "Walk-In" Parties?
At Boomerang, we want you to experience our complete birthday party experience; due to this reason, we do not allow "walk-in" parties; however, you are welcome to bring in your group of guests to play at our facility. Please remember that we do not allow any outside food, so you will not be allowed to bring in a cake if you do not wish to book a party with us.
9. Is there free Wi-Fi available?
Yes, we offer Free Wi-Fi service to our guests. Please ask for login information at the front desk.
10) What should I bring on the day of my party?
Birthday cake, cake cutter, and candles, no ice-cream cakes, please. You can bring a cooler with extra single-serve drinks for your guests.